We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We obtain personal information about our consumers in connection with various activities such as (1) use of the Snow Owl Logistics website, (2) shipping activities like delivery and collection, and (3) requests to track shipments or answer questions.

The types of personal information we may collect:
  • Names,
  • addresses,
  • e-mail addresses,
  • phone numbers,
  • credit/debit card details,
  • order history and profiles,
  • identifications to proceed custom clearance,
  • shipping-related information.

We are only able to discuss your shipment after we verify your identity.

We may contact you over the phone to discuss your shipment, but we will indicate who we are and inform your shipping details before discussing further.

If you have any questions/comments about privacy, e-mail us at